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VIS Roadside Assistance

Our customers who are in bronze, silver, gold or diamond loyalty level have access to VIS roadside assistance for their private vehicle by calling 560 5000.

You can see your loyalty level information in the VÍS app.

Please call VIS Roadside Assistance if:

  • The battery is dead and you need a jump start.
  • You need help changing a flat tyre.
  • You need help because your vehicle is out of fuel.
  • You need help closing a sliding roof.
  • You need help closing a side or rear hatch.
  • You need help opening frozen doors or locks.
  • Your vehicle is locked and you are unable to get inside.

VIS Roadside Assistance is available on main roads, connecting roads, country lanes and municipal roads. The service is not available in the highlands.

Krókur is the service provider for VIS Roadside Assistance. You can request VIS Roadside Assistance three times a year. After the third time, a fee will be charged in accordance with the Krókur fee schedule.

More on VIS Roadside Assistance

  • Assistance is only provided to private passenger cars that weigh less than 3.5 tonnes and/or are less than seven metres in length.
  • If it is not possible to fix the problem through on-site assistance, customers will be given the option of having a tow truck tow their car to the nearest repair shop. VIS customers get discount off the cost of tow truck transportation if the car is younger than 15 years.
  • A full fee will be charged according to the Krókur fee schedule if a car, 15 years or older, needs to be towed to a repair shop.
  • If Krókur needs to drive more than 100 kilometres to and from the location of the car requiring assistance, a fee will be charged according to the Krókur fee schedule for driving distances in excess of 100 kilometres.
  • Assistance with opening locked cars is available in the urban areas of Akranes, Greater Reykjavik, Sudurnes and Selfoss. It is also available in Akureyri.
  • Day time rates apply during weekdays from 8:00am to 5:00pm.
  • Night time and holiday rate applies during all weekdays from 8:00am to 5:00pm and around the clock during Saturdays, Sundays and holidays.
  • See further information in the terms of service.

How much does it cost to use VIS Roadside Assistance

ServiceDay time rateNight time and holiday rate
Telephone assistanceFreeFree
On-site assistance
Urban areaFreeFree
Fee per km outside urban areaISK 200ISK 210
Transport to repair shop
Urban areaISK 6.250ISK 11.250
Fee per km outside urban areasISK 200ISK 210