Frequently Asked Questions
We hope you find answers to your questions here. If there is inconsistency between the insurance terms and the information below, the terms apply.
If you need further assistance feel free to contact us. Our offices are open Mondays - Thursdays from 10:00 - 16:00 and Fridays from 10:00 - 15:00.
We welcome you to call us or contact us via chat Mondays through Thursdays from 9.00am to 4.00pm and Fridays from 9.00am to 3.30pm. You can also send us an email and we'll reply as soon as possible.
General
How do I get an insurance quote?
How can I file a claim?
What is the status of my claim?
How can I see what I have paid?
How do I change my payment method?
Where can I see an overview of my insurance, claims and payments?
Motor Vehicle Insurance
Why is Mandatory Vehicle Insurance issued without me requesting it?
Why I am not able to cancel my Mandatory Vehicle Insurance?
What does Comprehensive Insurance cover that Mandatory Vehicle Insurance does not?
Life and Health Insurance
How do I apply for Domestic Medical Cost Insurance?
Travel Insurance
How am I covered if I receive treatment in a medical facility abroad?