Hoppa yfir valmynd

What to do when somet­hing happens

We know that anything can happen.underlineThat’s why we are ready to assist and guide you when you need us.
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Emergency Situations

Personal injury within Iceland

In the event of an serious accident that causes personal injury, please contact the police immediately by calling 112.

Personal injury and illness abroad

If you are involved in a serious accident or suffer unforeseen and serious illness while traveling abroad, the medical facility you go to will need confirmation of your travel insurance. You must report the matter to SOS International. If you have travel insurance, SOS International will confirm it and pay for the services you receive, provided the claim is valid. SOS International has a 24-hour hotline with specially trained staff who can also help you arrange for a doctor, hospitalization, and repatriation.

You can contact SOS International either by phone or via an electronic process:

Property Damage

If there is serious property damage, such as from fire or water, contact VÍS Emergency Services at 560 5000. We are available 24/7.

Vehicle Damage

You can contact Arekstur.is if you need help filling out a damage report. This service is available in the capital area between 7:45 AM and 6:30 PM on weekdays and between 12:00 PM and 5:00 PM on Saturdays. Phone: 578 9090.

Criminal Acts

If there is suspicion of a criminal act, such as burglary or vandalism, please contact the police immediately by calling 112.

Repair Shops and Car Rentals

Damage inspection of repairable vehicles (before repair) is carried out at authorized repair shops that have an agreement with VÍS.

It is necessary to contact us before going to any repair shop not listed among our authorized partners.

We recommend waiting to see whether the damage will be compensated before beginning repairs or incurring any costs related to the damage.

Repair Shops and Car Rentals

VÍS Damage Inspection

If items are severely damaged and irreparable, the damage is assessed at VÍS Damage Inspection. Compensation is then paid based on the market value of the damaged item.

Inspection of repairable vehicles (before repair) takes place at authorized repair shops with agreements with VÍS.

On the VÍS auction website, auctions are held for items damaged in various types of incidents, such as vehicle damage, home content damage, or fire and water damage. All items up for auction are on display from 9:00 AM to 1:00 PM on Mondays at VÍS Damage Inspection.

VÍS Damage Inspection

  • Smiðshöfði 3–5, 110 Reykjavík
  • General Opening Hours: Weekdays from 12:00–15:00
  • Auction Viewing Hours: Mondays from 9:00–13:00
VÍS Auction

VÍS Data Portal

We care about the security of your data. You can securely send us personal information via the VÍS data portal. You will need electronic ID to use it.

Through the data portal, you can share information with us regarding health issues related to life and health insurance claims, such as documents concerning accidents, illness, or death.

VÍS Data Portal