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      Call 560 5000 for assistance!

      VÍS Roadside Assist­ance

      Customers in loyalty levelsunderlinebronze, silver, gold or diamond get access to VÍS Roadside Assistance up to three times a year. Assistance is only provided to private passenger cars in specific service areas.

      Call 560 5000 if you need assistance. Krókur is the service provider for VÍS Roadside Assistance.

      You can see your loyalty level in the VÍS app.

      Please call VÍS Roadside Assistance if:

      • Your car battery is dead and you need a jump start.
      • You need help changing a flat tyre. This assistance is only provided if there is a spare tyre in the car.
      • You need help because your vehicle is out of fuel.
      • You need help opening frozen doors or locks.
      • Your vehicle is locked and you are unable to get inside.

      VÍS Roadside Assistance Service Areas

      • Greater Reykjavík Area
      • Akranes
      • Borgarnes
      • Reykjanes
      • Selfoss
      • Hveragerði
      • Akureyri
      • Egilsstaðir
      • Höfn
      • Ísafjörður

      VÍS Roadside Assistance is not available if:

      • The car is 15 years or older. Applies both to assistance on site and tow truck service.
      • The car is registered to a company and/or weighs over 3.5 tonnes and/or is over seven metres in length.
      • The car is stuck in snow, mud or sand.
      • The car has been damaged in an incident.

      Further Information

      • Customers in loyalty levels bronze, silver, gold or diamond get access to VÍS Roadside Assistance up to three times a year. You can see your loyalty level in the VÍS app.
      • Assistance is only provided to private passenger cars in specific service areas.
      • If it is not possible to fix the problem through on-site assistance, VÍS customers get 50% discount of the cost of having a tow truck from Krókur tow their car to a repair shop located within the same service area.
      • A full fee will be charged according to the Krókur price list if a car needs to be towed to a repair shop outside of VÍS Roadside Assistance service areas.
      • Day time rates apply during weekdays from 8:00am to 5:00pm. Night time and holiday rate applies during all weekdays from 5:00pm to 8:00am and around the clock during Saturdays, Sundays and holidays.
      • See further information in the terms of service.

      Price List

      ServiceDay Time RateNight Time and Holiday Rate
      Telephone AssistanceFreeFree
      On-site Assistance in Service AreasFreeFree
      Tow Truck Service (price with 50% discount)ISK 11.500ISK 19.000