Listening to our customers is the key to providing excellent service. We welcome any suggestions and proposals you may have on what could be improved and are committed to resolving any issue in a satisfactory and expedient manner. In this way we want to make sure that the problem does not reoccur.

We have adopted a policy and procedures for handling complaints in accordance with Articles 9 and 10 of Act No. 100/2016 on Insurance Activities and Rules No. 353/2022 on Sound and Proper Business Practices, Customer Relations and Complaint Handling. The policy sets out the procedure for receiving complaints to ensure that they are handled in a consistent, efficient and fair manner.