Vehicle liability damage
Information for claimant
In our assessment, you were not at fault and your damage will therefore be compensated by the mandatory vehicle insurance of the person who caused the damage.
The damage will not affect your insurance.
Below we have compiled information about the next steps that we hope you will find useful.
Damage inspection and repairs
If the vehicle is not drivable and possibly beyond repair, we would like to receive that information as soon as possible. We will then transport the vehicle to VIS Damage Inspection at Smiðshöfði 3-5. If you feel that this information is not clear enough in the claim notification or police report, we ask that you contact us and let us know where the vehicle is located. Our damage inspectors will then do their best to locate and examine the vehicle and consult with you on how to proceed.
If the vehicle is drivable and able to be repaired, we have summarised the next steps below.
Damage inspection of vehicles is carried out at authorised workshops that have a contract with VIS. The workshop will assess whether the vehicle can be repaired and how much the repairs will cost.
You can choose any workshop that you like from the list. You must contact VIS if you prefer workshops that are not on the list*.
As soon as the vehicle arrives at the workshop, VIS will be in communication with the workshop on how to proceed.
The workshop will examine the damage, take photos, prepare a repair estimate and send it to VIS for approval.
If it is decided to repair the vehicle, the workshop will assign you a time for the repairs.
We recommend that you make sure that the necessary spare parts are available before beginning any repairs, especially in the case of a drivable vehicle.
If you do not wish to have the vehicle inspected for damage and sent for repairs at an authorised workshop, it is possible to receive negotiated compensation. In such cases, it is best to bring the vehicle to VIS Damage Inspection at Smiðshöfði 3-5 and speak with our damage inspectors. This solution is common when there is no comprehensive insurance and only part of the cost of the damage is covered.
Rental car
You are entitled to receive a rental car of the smallest model while your vehicle is not in drivable condition.
The right to a rental car covers normal waiting time for spare parts and normal repair time.
It is necessary to contact VIS if it looks like the repair time and/or waiting time for spare parts will be longer than 21 days.
Frequently, the workshop will be able to provide you with a rental car when the vehicle is brought in for repairs, but you can also book a rental car yourself.
Was anyone injured?
In the unfortunate event that you or others were injured in the collision, we would like to remind you that the accident must be reported separately.
Good luck!
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VIS reserves the right to change a decision on the assignment of fault if new evidence is submitted or if committees or the courts come to a different conclusion on the assignment of fault.
If you believe that the above information is not relevant to your damage, please contact us at 560 5000 or tjon@vis.is.
*According to the principles of tort law, the claimant has the right to be compensated in full. At the same time, it is the responsibility of the claimant to limit their damage as well as seek the most cost-effective way to repair their vehicle. This means that the claimant, who chooses to have their vehicle repaired by a workshop that does not have a contract with VÍS, must inform VÍS about it and the estimated cost of the repair before the repair is carried out. Informing VÍS about these matters is the claimant fulfilling their duty to limit the damage and giving VÍS the opportunity to compare the estimated cost of repairing the vehicle to the average price in the market area in which the workshop in question is located. VÍS will inform the claimant if the cost is generally higher than that market area. If the estimated repair cost of a workshop, which does not have a contract with VÍS, is higher than the average price of a workshop in the market area, VÍS refuses to pay for the repair and points the claimant to a workshop that they can contact and thus limit their damage.
Damage inspection and repairs
If the vehicle is not drivable and possibly beyond repair, we would like to receive that information as soon as possible. We will then transport the vehicle to VIS Damage Inspection at Smiðshöfði 3-5. If you feel that this information is not clear enough in the claim notification or police report, we ask that you contact us and let us know where the vehicle is located. Our damage inspectors will then do their best to locate and examine the vehicle and consult with you on how to proceed.
If the vehicle is drivable and able to be repaired, we have summarised the next steps below.
Damage inspection of vehicles is carried out at authorised workshops that have a contract with VIS. The workshop will assess whether the vehicle can be repaired and how much the repairs will cost.
You can choose any workshop that you like from the list. You must contact VIS if you prefer workshops that are not on the list*.
As soon as the vehicle arrives at the workshop, VIS will be in communication with the workshop on how to proceed.
The workshop will examine the damage, take photos, prepare a repair estimate and send it to VIS for approval.
If it is decided to repair the vehicle, the workshop will assign you a time for the repairs.
We recommend that you make sure that the necessary spare parts are available before beginning any repairs, especially in the case of a drivable vehicle.
If you do not wish to have the vehicle inspected for damage and sent for repairs at an authorised workshop, it is possible to receive negotiated compensation. In such cases, it is best to bring the vehicle to VIS Damage Inspection at Smiðshöfði 3-5 and speak with our damage inspectors. This solution is common when there is no comprehensive insurance and only part of the cost of the damage is covered.
Rental car
You are entitled to receive a rental car of the smallest model while your vehicle is not in drivable condition.
The right to a rental car covers normal waiting time for spare parts and normal repair time.
It is necessary to contact VIS if it looks like the repair time and/or waiting time for spare parts will be longer than 21 days.
Frequently, the workshop will be able to provide you with a rental car when the vehicle is brought in for repairs, but you can also book a rental car yourself.
Was anyone injured?
In the unfortunate event that you or others were injured in the collision, we would like to remind you that the accident must be reported separately.
Good luck!
---
VIS reserves the right to change a decision on the assignment of fault if new evidence is submitted or if committees or the courts come to a different conclusion on the assignment of fault.
If you believe that the above information is not relevant to your damage, please contact us at 560 5000 or tjon@vis.is.
*According to the principles of tort law, the claimant has the right to be compensated in full. At the same time, it is the responsibility of the claimant to limit their damage as well as seek the most cost-effective way to repair their vehicle. This means that the claimant, who chooses to have their vehicle repaired by a workshop that does not have a contract with VÍS, must inform VÍS about it and the estimated cost of the repair before the repair is carried out. Informing VÍS about these matters is the claimant fulfilling their duty to limit the damage and giving VÍS the opportunity to compare the estimated cost of repairing the vehicle to the average price in the market area in which the workshop in question is located. VÍS will inform the claimant if the cost is generally higher than that market area. If the estimated repair cost of a workshop, which does not have a contract with VÍS, is higher than the average price of a workshop in the market area, VÍS refuses to pay for the repair and points the claimant to a workshop that they can contact and thus limit their damage.