File a claim
to file a claim online. Claims are processed quickly and efficiently, and in many cases the process is fully automated. Click File a claim and sign in using electronic ID. The process will guide you smoothly through each step. Please keep in mind that detailed information can help speed up the handling of your claim. Please contact us or visit our offices if you need more information — we are happy to assist you.
Claims assistance
On the page claims assistance, you’ll find useful information about how to respond to various types of incidents and claims.
We encourage you to report claims as soon as possible.
Filing a claim on behalf of a company
There are two ways to file a claim on behalf of a company:
Click File a claim. Sign in with password. Sign in the company using the company’s ID number and password. Choose the appropriate claim category. You can select “Other” if you cannot find the correct category.
Click File a claim. Sign in with your personal electronic ID. Select “File a claim for another party.” Choose the appropriate claim category. You can select “Other” if you cannot find the correct category.
More detailed information can be found on the frequently asked questions page.
Fast processing and automated decision making
We place great emphasis on processing claims quickly and securely, and in some cases we can process them instantly.
When claims are processed instantly, we rely on automated decision making.
You can always opt out of automated decision making and request that we review the claim manually instead.
Claims and your status in the VÍS Loyalty Program
Customers earn points in the loyalty program based on the number of years they have been insured with us and the number of insurance policies they hold.
Our loyalty program is designed with the understanding that even reliable customers may occasionally experience a claim. Therefore, we do not require a claim-free history in order for customers to keep their loyalty benefits unchanged.
If you have a compensable claim with VÍS, it counts as one minus point when your insurance policies are renewed. At the same time, your years as a customer are updated, so if you have the same number or more active policies on your customer anniversary date, you will not move down a loyalty tier.