Emergency situations
Personal injury within Iceland
In the event of an serious accident that causes personal injury, please contact the police immediately by calling 112.
Personal injury and illness abroad
If you are involved in a serious accident or suffer unforeseen and serious illness while traveling abroad, the medical facility you go to will need confirmation of your travel insurance. You must report the matter to SOS International. If you have travel insurance, SOS International will confirm it and pay for the services you receive, provided the claim is valid. SOS International has a 24-hour hotline with specially trained staff who can also help you arrange for a doctor, hospitalization, and repatriation.
You can contact SOS International either by phone or via an electronic process:
- Call SOS International: Tel. +45 3848 8080
- Submit electronically
- See more details about confirming travel insurance.
Property damage
If there is serious property damage, such as from fire or water, contact VÍS Emergency Services at 560 5000. We are available 24/7.
Vehicle damage
You can contact Arekstur.is if you need help filling out a damage report. This service is available in the capital area between 7:45 AM and 6:30 PM on weekdays and between 12:00 PM and 5:00 PM on Saturdays. Phone: 578 9090.
Criminal acts
If there is suspicion of a criminal act, such as burglary or vandalism, please contact the police immediately by calling 112.
Vehicle damage inspection and repair
Vehicle damage inspections are carried out at authorized repair shops that have a contract with VÍS.
It is necessary to contact us before seeking service anywhere other than those listed.
We advise you to wait for confirmation on whether the damage will be covered before starting repairs or incurring any costs related to the damage.
If the vehicle is beyond repair, compensation is paid based on its market value.
Auction of damaged items
The auction of damaged items for VÍS takes place on the website bilauppbod.is, which is owned by Krókur.
Krókur is an authorized seller that, among other things, handles the sale of vehicles for insurance companies and financial institutions.
VÍS data portal
We care about the security of your data. You can securely send us personal information via the VÍS data portal. You will need electronic ID to use it.
Through the data portal, you can share information with us regarding health issues related to life and health insurance claims, such as documents concerning accidents, illness, or death.