Report misconduct
If you have knowledge of, or suspect, possible misconduct related in any way to the activities of VÍS, we encourage you to let us know. By doing so, you can help uncover violations that may cause significant harm to customers, the company and society.
Anyone who has become aware of possible misconduct related to the activities of VÍS may submit a report. A tipoff must be based on a reasonable suspicion, but that suspicion does not need to be beyond all doubt. All reports received will be reviewed, and cases will be examined in more detail by the company’s misconduct team where appropriate.
Reports are received through a system designed to protect the reporting person (whistleblower) and the information contained in the report. Reporting persons are encouraged to come forward under their real name, but the system also allows for communication with those who choose to remain anonymous. We have established procedures that set out how reports of alleged misconduct are handled and how whistleblowers are protected.
Reports are received through a system designed to protect the reporting person (whistleblower) and the information contained in the report. Reporting persons are encouraged to come forward under their real name, but the system also allows for communication with those who choose to remain anonymous. We have established procedures that set out how reports of alleged misconduct are handled and how whistleblowers are protected.
Possible misconduct?
Submit a report
VÍS has a social responsibility to contribute to the prevention of insurance fraud. Insurance fraud can result in high and unjustified costs that ultimately fall on the customers of insurance companies, for example in the form of higher insurance premiums. Insurance fraud includes, for instance, providing false information about an incident or exaggerating the extent of a loss, all for the purpose of obtaining payment of compensation or an increase in compensation and thereby profiting from a loss event beyond what is lawful. Any form of assistance in such activities may also constitute insurance fraud and, pursuant to e.g. Article 248 of the Icelandic General Penal Code No. 19/1940, offences of this kind may be punishable by up to six years’ imprisonment. As insurance companies in Iceland handle tens of thousands of claims every year, a large number of slightly exaggerated claims can have just as great a societal impact as a smaller number of major cases.
We are both willing and obliged to pay legitimate compensation to claimants and to ensure that they receive full indemnification for their actual loss. At the same time, we have a duty to make sure that each claim is legitimate, and for that reason we maintain active oversight and controls.